Frequently Asked Questions
Everything you need to know about our authentic loopwheeled garments.
What makes Merz b. Schwanen garments unique?
Our garments are crafted using original loopwheeler machines from the 20th century. This slow process creates a seamless circular knit with no side seams, resulting in superior comfort, durability, and a unique vintage texture.
How should I care for my loopwheeled cotton pieces?
To maintain the integrity of the fabric, we recommend washing at 30°C (86°F) and avoiding the tumble dryer. Please note that our organic cotton may experience a slight shrinkage of about 2-3% after the first wash.
Do you offer international shipping?
Yes, we ship worldwide from our warehouse in Germany. Delivery times vary by region, but most European orders arrive within 2-4 business days, while international shipments typically take 5-10 business days.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unwashed condition with all tags attached. Please use our online portal to generate a return shipping label.
How do I find the right size?
Our garments often have a classic or slim fit. We provide detailed size charts on every product page. If you are between sizes, we generally recommend sizing up due to the traditional manufacturing process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Sofort for a secure checkout experience.